🐾 Return & Refund Policy – Miao.com.au

At Miao.com.au, we want both you and your cat to be 100% happy with your purchase. If something’s not quite right, we’re here to help.

This Return & Refund Policy is based on Australian Consumer Law and outlines your rights and our responsibilities when it comes to returns, exchanges, and refunds.

💡 Quick Summary

• 30-day return window for eligible items
• Refunds or replacements for faulty or damaged products
• Store credit or exchange for change of mind (conditions apply)
• Easy, stress-free process

📦 Returns Due to Faulty or Damaged Items

If your item is faulty, damaged in transit, or not as described, please contact us within 7 days of receiving it.

We’ll happily offer you a replacement, refund, or store credit, and we’ll cover any return shipping costs.

Please provide:

• Your order number
• A brief description of the issue
• Clear photos or videos of the product and packaging

🔁 Change of Mind Returns

We accept change-of-mind returns within 30 days of purchase, as long as:

• The item is unused, unopened, and in its original packaging
• You cover the return shipping cost
• Certain hygiene-sensitive items (e.g., litter trays, grooming tools) are excluded for safety reasons

We’ll issue store credit or exchange once the product is inspected and approved.

🚫 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns for:

• Opened or used pet food/treats
• Litter or used litter boxes
• Grooming items that have been opened
• Perishable goods
• Gift cards

Please double-check product details before purchasing — or contact us if unsure!

💸 Refund Processing

• Refunds will be processed to your original payment method within 5–10 business days of approval.
• Store credits or exchanges are usually processed within 3 business days.

✉️ How to Start a Return

Just email us at admin@miao.com.au with your order number and reason for return. We’ll guide you through the next steps and make it as smooth as possible.

🐾 Questions?

We’re here to help!
Contact our friendly team at admin@miao.com.au — we’ll do our best to keep both you and your furry friend smiling.